1. What is the shipping fee for this item?
There is no shipping fee on all orders above $50. For orders below $50, we charge a flat shipping fee of Standard Shipping (5-6 business days): $10.00 and Express Shipping (3-4 business days): $20.00 through the US. All products are shipped from our NY warehouse. If you want expedited shipping, there would be an additional fee. Please contact us via email if you want your order to be shipped expeditely.
Currently, we just ship within the USA.
We offer free shipping orders over $50.
Order under $50 we have 2 shipping rates:
2. Can you deliver my order to the PO Box?
Kindly note that we deliver to only verified physical addresses. Delivery service does not apply to PO Box.
3. What courier/shipping companies do we use?
We use FedEx, Canpar, UPS, USPS, and US Post.
4. When I try to pay for my item, the shipping cost is not correct. How can I fix it?
If the shipping cost varies with the one from the shipping section after your check-out is done then you can contact us immediately. You are required to share your physical shipping address, postal code and phone number through email. And then, our customer service will fix the problem manually for you.
5. When will you ship my order?
It takes 48 hours for all kinds of shipments after your payment is verified and cleared. Delivery is not available on weekends, holidays or after hours.
6. Why do you require my telephone number for delivery?
A customer’s telephone number is mandatory for delivery. The courier company needs it so that it can contact you to check your availability. A telephone number is also important for the driver to understand the address. In some cases, when shipping is damaged or lost, then the courier company may get in touch by calling you.
7. How to track my item and how long it will take for shipping?
After the item is shipped, we send an email to the buyer which provides a ‘Tracking Code’ within 24 hours. Usually, the item is delivered in 2 to 9 business days. With the help of a tracking number, you can check your order status on the courier’s website. Sometimes due to unforeseen circumstances (like global pandemic), deliveries may take longer than usual time. Please contact us immediately if you did not receive the tracking number or your item has not been delivered within 5-6 business days after receiving a payment confirmation email.
8. Do I need to sign for my item on delivery?
In most cases, couriers do not require a signature while delivery is done. The driver can leave the package at your front door if nobody is at home to receive it.
9. I am not at home when the driver delivers my item. Will they re-deliver?
If your signature is required at the time of delivery then the driver will leave a notice card to reschedule a second-time delivery. Re-deliveries are done twice. If you miss both you have to come in person to the station to pick up the item before it is returned to our warehouse.
10. What if my item/ package arrives damaged?
Please check your item carefully after receiving it. If you find a damaged package at the time of delivery then please mention it while signing as “Package Damaged”. Also, inform us about the damaged package through email. Our team will contact the concerned person for the damage claim. Also, remember that Do not throw away the boxes or packaging materials or else the shipping company will not honor your claim. Please note that we are not directly liable for any loss, theft, or damages, during delivery. Please keep patience in the whole process of claiming damages from the shipping courier.
11. Does the shipping and handling fee include shipping insurance?
Shipping and handling fees does not include any kind of insurance. That’s why we strongly recommend to our buyers for their item’s safety and protection to buy insurance to cover any loss or damage that may be incurred. If your item is not covered under any insurance then we are not liable for it.
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