Warranty Policy

The said limited warranty applies to the only products which are purchased from Christmas Sweaters USA. Christmas Sweaters USA has reserved the copyright to give sole discretion on warranty coverage and availability as considered on a case-by-case basis. Any defects in material or workmanship in new Christmas Sweaters USA products get covered under the warranty policy. The products which are sold by an authorized merchant, retailer, or through official marketplace transactions also get covered under it. In some cases, third-party marketplace retailers may include additional warranty terms that supersede this warranty or are in addition to the terms stated here. From the date of purchase, all products have a 3 months warranty as stated. You can also refer to the Christmas Sweaters USA Return Policy for details on return options during the warranty duration. Restocking fees are 8%.

Kindly note into your consideration that this warranty policy does not cover problems such as:

• Wrongly used product, or used for commercial purpose, accidents, abuse, neglect, heat and humidity
• If any product is modified or misused contrary to the intended uses of the product
• If any damage is caused by other equipment
• Setup and assembly as incurred by third party involvement
• Incidental damages or any costs related to construction
• Consequential damage, setup and assembly as incurred by third party involvement

The above-given limited warranty applies only to products that are licensed and sold by Christmas Sweaters USA. Also, any manuals, media or documentation are licensed and warranted where applicable according to a separate written agreement.

Unless and until the claim is in compliance with all terms of this warranty statement and the proper return process and procedures are followed, Christmas Sweaters USA will not provide any warranty coverage. You can request directly from Christmas Sweaters USA for warranty services. Such request must be made directly to Christmas Sweaters USA about warranty service and it should be made within the warranty periods, any communication past the milestone marks of the warranty (30 day mark and 90 day mark) will not be covered under this warranty policy. We will collect your identity and order information and we will verify the warranty whether it is a valid purchase by a Christmas Sweaters USA representative or not. Later on, Christmas Sweaters USA will verify that warranty service is required or not, a customer may be prompted for additional information or required to decide upon competing alternatives for the resolution. Christmas Sweaters USA also provides facilities for the damaged or defective products returned to us. They must be properly packaged in the original packaging, or packaging provided by us and shipped with the prepaid shipping label.

Please note that if customer purchases from not affiliated wholesaler or distributor’s website with us then we are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any wholesaler and distributors’ materials or websites, or for any other materials, products, or services of third-parties.

If any other transactions are made in connection with any wholesalers and distributors’ websites then we are not liable for any harm or damages related to the purchase or use of goods, services, resources or content.

Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

We suggest you go through carefully about the third-party’s policies and practices and make sure you understand them before you engage in any transaction. If any transaction or service is made by the third party then complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

1) Do you have a warranty for your products?

We offer a 3 months warranty but in some products we may not offer any warranty. Please read the product description for more information. In case there is no information in it, that particular product is not covered under warranty. Kindly keep into your consideration that all accessories and bonus gifts are not covered by a warranty. For example battery, earphones, cable, carry bag, etc. 

2) What conditions does the warranty not cover?

The warranty does not cover product damages that are caused by reasons other than manufacturer’s defects. The warranty does not cover if a product is damaged during delivery, misused, improperly installed, faulty operation, wear and tear, damage to accessories or when a product has been modified or repaired other than by us.

3) Can I transfer the warranty to my friends?

The warranty will not be transferred. So, any warranty claims must come directly from the original buyer.

4) Does the warranty cover replacement?

Please note that the warranty applies only to the original product and is not extended for replacements.

5) How can I provide proof of defects of the products?

You can send an email to support@christmassweatersusa.com with an elaborate description and picture of the defective product as evidence of damage. Your email and pictures will help our team to ask for a claim from the manufacturer.